1. Information we may collect
When features are activated, we may collect contact details, contribution and transaction records, recurring-gift preferences, T-shirt size and delivery information, program applications, communications, device and usage information, and records needed for fraud prevention, compliance and financial reporting. We do not intend to collect full payment-card numbers directly; an authorized payment processor should handle them.
2. How information is used
- Process and document contributions and recurring authorizations.
- Provide receipts, T-shirt fulfillment and supporter communications.
- Review funding applications and administer community programs.
- Prevent fraud, protect the network and comply with law.
- Prepare financial and impact reports using aggregated or de-identified information.
- Improve site accessibility, performance and communications.
3. When information may be shared
Information may be shared with service providers that support payments, hosting, communications, shipping, accounting, auditing, compliance or program delivery; with professional advisers; when legally required; or during an organizational restructuring. Providers should receive only information reasonably necessary for their work. We do not sell personal information for money.
4. Public reports and confidentiality
Monthly public reports will disclose financial totals, categories, counts and outcomes—not donor payment details, home addresses, medical information or confidential applicant records. Individual stories, names or images will be published only with appropriate permission.
5. Cookies and local storage
The site may use essential cookies or browser storage for navigation, security and pledge preferences. The current pledge feature stores the amount, recurring choice and date locally on your device. You can remove that information by clearing this site’s browser data.
6. Data security and retention
Reasonable administrative, technical and organizational safeguards will be used, but no online system is risk-free. Records are retained only as long as reasonably needed for operations, donor acknowledgments, tax, accounting, dispute, legal and security purposes, then deleted or de-identified when practical.
7. Children and sensitive information
The contribution features are intended for adults. Children should not submit personal, payment, medical or delivery information. Do not send medical records or other highly sensitive information through a general website form unless a secure, authorized process specifically requests it.
8. Your choices and privacy requests
You may request access, correction or deletion of certain personal information, opt out of nonessential communications, or cancel future recurring contributions. Some records may be retained when legally or operationally required. Submit privacy requests to support@21ccn.org, call 888-562-4422, or write to Community Capital Network, P.O. Box 4562, Houston, Texas 77065.
9. Policy changes
This policy may be updated as services, processors or legal requirements change. The effective date above will be revised, and material changes will be communicated when reasonably appropriate.